Getting Real with Special Guest Christina Mugno

A lot of people think real estate is about confidence, image, and always having the perfect thing to say. We think it’s about something tougher and more useful: staying human while the stakes are high. Our first guest, Austin real estate broker Christina Mugno, is Barbara’s real estate mentor and one of the most grounded pros we know. She walks us through her path from apartment management and apartment locating to long term top production, and why the “servant’s heart” mindset isn’t branding, it’s the job.

We get practical about what actually builds a real estate career: solid training, real reps, and lead generation that keeps you in motion when you’re new. Christina shares how systems like OpCity leads and opportunities like Zillow leads can create momentum, but only if you pair them with responsiveness, clean communication, and a client first process. If you’re an agent, a buyer, or a seller, you’ll hear what it looks like when someone treats every transaction, from entry level to luxury real estate, as “just extra zeros” with the same level of care.

Then we go where real estate really meets reality: egos, rude agents, emotional negotiations, and the moment you realize none of this is about you. Christina explains how removing emotion from the transaction protects your clients and improves outcomes, even when the other side is chaotic. And yes, we also swap some of the wildest showing stories you’ll ever hear, including a goose attack caught on live video, llamas that spit and chase, and a few haunted house moments that still give us chills.

If you like honest real estate talk with real lessons and real laughs, hit play. Subscribe, share this with a friend in the market, and leave a review. What’s the strangest thing you’ve ever seen during a showing or open house?

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Transcript

Welcome And Meet The First Guest

0:00

Welcome back to the house next door where real estate meets reality. I'm Anthony Harris. And I'm Barbara Juliet. And today we finally have a guest. We have been tempting and saying that we're gonna have a guest and then we don't and then we don't and then you just me and Anthony all the time. But today we truly do have a guest, and she is a rock star human and my real estate mentor, the very first person I met when I got into real estate, like for reels. Yes. Christina, I'm gonna butcher your last name, Munio. You did it. I didn't always say it wrong. Always call her Mugno. Okay. We need a little copy moji. So Christina, welcome to the next door. Hey, I'm excited. I've listened to all of your shows and I'm excited to be here. You've also been a subject on our body. I'm gonna make sure that no one connected to Dots. You you are a mentor. Which is a different Christina. It's a different Christina. That wasn't my other mentor. That was my other mentor. So, okay, Christina. Oh, so you have helped me. We met when we were at home city. Yes. Walked in the front door, immediately met you. We connected over both being uh leasing agents. Yes, apartment locators. So he was we were all apartment locators at one point in time. And so you and I kind of commiserated over that, and then we became kind of fast friends. And we had been through real estate ups and downs together. Uh gosh, for 12 years. At least, yeah, probably 12 years. Just you and I, you've been a realtor longer than I have. And we were even on a team together, and that was fun to be on Christina's team. We just I just didn't always get along with everybody on her team. I'm not a team player all the time. What? And I'm just now figuring this out. Okay, I know you're on my team. You're on my team. Third time's a charm. You should have called me first on the top. I'm just kidding. Get some references. Well, it wasn't that. I don't think it was really my problem. It wasn't me, it was them. And I was afraid Christina would agree. We had some. You're putting her on the spot. Well, we had some younger people on the team who were not used to, you know, kind of bigger personalities that would tell them things like, You're a dumbass. Don't do that. And they would take it very personally. And then they would go cry to Christina, like, why is Barbara on our team? She's mean. These are not, these are facts. These are facts. So it all checks out. It all checks out. Again, you should have called me first. But Anthony. We'll talk after. But anyway, so we have had many adventures together. And um, I have enjoyed all of my adventures with you, and you've helped me through so many things. Uh the story of when I was really rude to that realtor early on in my life. And I said I said what I said, I said a lot of F words. Yeah. And then you told me how to breathe through that. And you told me the story that you had that that happened to you. And then you you helped me learn to, you know, kind of suck that up and go back and apologize. So you have walked me through many. Was that on our ego episode? Yes. Yes, that was on our ego episode where I said the F in the F hole. Yep, and then the horns. And then the horns. Um, but you've helped me so much as a baby realtor, going all the way up through, you know, where I am now, and we still reach out and you know. Sometimes you need that other person to bounce ideas off of, or absolutely. So or when she gets tired of what I have to say. Yeah, or when I'm like, I think Anthony's wrong. What do you mean? Anthony said kind of how we met. Now, why I want to know more about,

Why Christina Chooses Real Estate

4:15

you know, I want everybody to know more about you. So, why on earth did you choose real estate? Ah, well, I was in alcohol. Yeah, but alcohol. Um, I my grandfather was actually a realtor when I was growing up in South Austin, and I was I would walk homes with him, and I was always like, this is pretty cool. And then it was my papy, he was a realtor. He didn't, he did mostly investment stuff, so there wasn't a whole lot, but I remember the times walking homes with him. Yeah. And then I went and visited my father in a different state, and my um stepmom was a realtor, and so I got to walk some homes with her, and so it was always one of those things that was like, this is the coolest thing in the world. And then I did life and went into uh ended up in uh uh apartment management. I was an apartment manager for probably seven to ten years of my life uh on site for some of it, and so I got to know the apartment locators and what was going on, and I was on my last luxury apartment in South Austin, and um the tur the position was terminated due to lack of occupancy. There was a bad time for apartments, and we couldn't get the occupancy up. So the first person to go is the manager because you know the manager should have I should have leased the entire place by myself, is what should have happened. They do put that expectation on you because I have been a lone lease person before, too, in a building where everybody walked and it was new management, and they expected me to manage the whole building and lease it all out. That's so stupid. Yeah, but it's true. Well, that was in 2009 when that job went away. And I went back to um and I asked my now husband, Wesh, what do I do? Do I go back to another apartment or what? And he was like, Go get your license. You've been wanting to do it. So I did. I stayed home and I got my license. And once I did, there was a horrible time in 2008. And I ended up interviewing with Zip Realty and I met Seth Thompson, who turned out to be the broker of Home City. Oh, that's his last name. I'm like, Seth, that is that her broker broker? Yes, Sarah brokered. And then um, he was at Zip, and I was actually attached to him, so I was getting all these emails from him all the time to buy a house because they just attached it. And so I went into apartment locating. I was gonna do it for a little time and ended up staying for about three years. That's what happens. Yeah, you say sucked in. You're only gonna stay for a month. One was six months, okay. Yeah, and then somehow you're doing hard time. Yeah, I was there for three years, ended up managing the place and top producing, and I I did well. I I did well, and I didn't think I could ever be a grown-up realtor that just wasn't in the cards for me. That just seemed so out of my wheelhouse and intimidating. Yeah, yeah. And I in between that, it was about a year of time. I interviewed with probably every broker in Austin and always left going, I can't do this. This isn't me. I'm I'm just gonna be an apartment locator and I'm okay with that. Yeah. And then I met with Zip, and then I got a call from someone who said, Come eat at home city. And I walked in the door, and freaking Seth was there as the broker who I interviewed, and I was like, This is home, this is it. And what a blessing it was to land in that particular brokerage at that time. They they started um the first Op City, which was an amazing um lead generation that uh really helped build your business. My business, absolutely. Same that's I mean, I uh home city taught me how to be a realtor because they had op city leads. Yeah, and so it because when you're yeah, when you're a new realtor, it's really hard for you to just generate a business, right? And so off city even when you're an old realtor, even when markets are top, so it was a lead system where they you know it was a pretty good, decent lead system that got you out practicing real estate. Yeah, it was good, that got me busy quick and catapulted me into top production for the next oh gosh, almost 16, 17 years. Yeah, 16, 17 years. And she was always our trainer, like so. When we needed to know what kind of scripts to say on Op City, uh the broker would always pull Christina, Christina, tell us what you say, and she's like, Why are you putting me on the spot? And then we would all just like stare at her and like, I don't know, what did you say, could you say that again? She's like, I don't know what's what I normally say. I know. Oh goodness.

Service First And Real Client Care

8:36

Well, and you it's interesting you talk about like feeling like you weren't, you know, fancy enough or confident enough for real estate because you have such a unique perspective, I feel, on how you go about your business and how you lead with a heart of service. And you're not about ego, you're not about frills, you are really just down to earth. So tell us a little bit about how you how you see real estate and how you work as a realtor with your clients. Like what's your perspective on that? Uh, you know, people people ask that all the time, and I never have a good answer for anyone other than I can tell you that I grew up with the servant's heart, and my my goal in life was to be a counselor. That's what I wanted to do. I wanted to help that makes sense why you would choose real estate too ages. Yeah, yeah, because I'm especially a counselor. My client thanked me today for being their counselor. Yeah, it happens all the time. Um, and so when I naturally ended up in real estate because of the property management into apartment locating, and then oh, I'm gonna try leasing some homes, and oh, I'm gonna join the board, and oh, I'm gonna sell a home and moving on in, I found that I personally like people say it all the time, oh, I love helping people, but holy cow, like it's it's a passion for me. I mean, to to be able to assist somebody and hand them a set of keys or assist them in offloading sometimes a home that they need to get, they need to move on for whatever reason. The ending result of that is just to me, it is so heartfilling that I just I can't wait to get another one. I can't wait to help somebody else. And I mean, obviously the money's nice, yeah. And and the flexibility with our time. Yeah, we're not a nonprofit. We're you know, the the flexibility with time, people talk about that all the time, and it is there, it's there. You can I can be flexible, but it doesn't mean I don't work my butt off, too. Right. People are like, oh, it's Monday, and you're having a margarita. What are you doing at margarita time at two o'clock? And I'm like, yeah, well, I worked all day Saturday and Sunday too. And yeah, I've got to do it. Yeah, the day was up till 10 o'clock, you know. It just it happens, and the flexibility is there. I can say, No, I'm not working today. Today or tomorrow. And even more importantly, that family or that person may have missed out on going out looking at a home that somebody else bought because I couldn't get out there to show it to them. So it's like pressure to make sure that I can be in all places at all times to help everybody. We're on demand. We are on demand. We're on call 24-7. Absolutely. And we have our personal time, but you're right, there are times where you have to like just put that aside and go out and serve your client, otherwise they're gonna miss an opportunity. And we and this is where they're going to live. This is a big deal to miss an opportunity like

Authenticity Beats Realtor Image

11:22

that. So and I always liked how you would um because I started showing more luxury listings and homes, and I would get in my head about it, like, am I good enough for to do this? And you always reminded me, like, hey, I go in my flip-flops and my shorts in the summer, and I show million dollar houses, or now I guess we should say two million dollar houses, because that's nothing anymore. And you said, just a couple more zeros, Barbara, and you would always just be authentically who you are. Because a lot of people I feel like a lot of agents feel like they have to dress apart, you know, do the Instagram. Dress apart, a realtor. Yeah, yeah, and you are not like that. You are always just like authenticity. People see authentic people see authenticity. Yeah, they can feel it. It's it's it's part of it's part of I don't know what I'm gonna say. It's a part, it's it's just who you are. It's just who I am, yeah. You can't fake it. And if you it just doesn't work, and people are drawn to that and trust you and want to work with you because you're not you're showing them who you are, yeah, which I've always respected. Thank you. Yeah, I I think it's a big deal, and I think I learned just from growing up and living in a lot of different situations. I learned very early on how to deal with everybody. Like I my best friend can be a billionaire who's about to pay cash for a multi-million dollar home, and my best friend can be somebody who's looking for an apartment, an apartment, yeah, or a you know, $25,000 lot with a with a it doesn't matter, it's still the money those people have spent, and it's the most important thing to them. So it doesn't matter what the price is. No, it's just extra zeros. I think just extra zeros, which okay, that's

Handling Ego And Dropping Emotion

13:06

a good one. What this is a good segue. What was your biggest surprise you had about real estate once you became a realtor? Like what shocked. I should have read these questions. We wanted it to be authentic. You know, honestly, I think, and this is gonna be seemed like a strange question, a strange answer, but I think the biggest surprise was some of the egos on the realtors on the on the other side. That really surprised me of how egotistical and uh demanding and and rude arrogant and arrogant, thank you. That other agents could be. I learned very quickly, like I think sometimes agents come on thinking that they have to be and act a certain way to prove themselves. And I learned really quickly, because I probably did that too. I probably came out a little strong in the beginning to prove myself and make a talking about. Yeah. Ding ding ding ding ding ding ding. Um, yeah, I I I found out really quick that that was not gonna work. Like I had to flip that and be me, go back to being me, go back to having conversations and building that relationship with the other agent. Yeah. And the nastier they were, the the stronger I would come back with sweetness because it just I wish I could control myself. It diffused, oh, I get angry too, but I I learned really really quick on to mute that phone or wait until I hang up and then say all the terrible things that Barbara wants to say right now and just you know, not do it in person. And what I learned also was to leave the emotion out of the transaction. Yeah. We have no business having any kind of emotion in this transaction whatsoever. None. It doesn't matter if we're we we're two months behind on our mortgage and we need to pay it and we're counting on that that closing to pay our bills or or what. It doesn't matter. We should have zero emotion, it's nothing about us. This is all about the two, the two, the transaction for the buyer and the seller. And if the agents are working on emotion, you are causing issues in that transaction, and that's opposite of what our job is. That was the single best piece of advice that you gave me as a new agent was um this is not, I think you said this is not your money, this is not your decision, this is not your house. You are there to facilitate the process and you you were the one who said you've got to get the emotion out of it because it's so easy to get caught up and want to kind of get your ego caught up with the other agent and thinking that's how you're supposed to negotiate. And it isn't. It's not. And that was the best piece of advice you ever gave me. And once you said that, I kind of stepped back and went, oh wait, yeah. This is this isn't about me. This isn't about my my this is my house. This isn't my money. And I'm here to help facilitate them. It's why I'm so terrible when I buy my own property, right? Because it is about me and it is my money. I just had this conversation with someone the other day. They were they were calling me a bulldog and and something and on new construction. I was like, man, you just bulldogg through the all of this. And I'm like, you should have seen me when I bought my own house. Like design the I I could not design the home, I could not negotiate the the contract on that home. I couldn't do anything. I was my husband was like, what the hell's wrong with you? Like, you're a bulldog with your clients. You go out there and you kill it for them, and they're asking you if you want to pay $425, and you're like, what about $450? Like, like, what's going on right now? We talked about that on one episode where he was my realtor for an old house that I that was dilapidated in places, way overpriced by like $700,000. And it's like sometimes a realtor needs a realtor, yeah, for that very reason. Okay, so I know you have crazy stories because

Wildlife Chaos On Property Tours

17:05

we have we have talked about this so many times. So I know you've got so many, you probably have to rack your brain with it, but what is one of the wildest stories that you you have with one of your clients where you're like, What why do I do this? Wow. So uh I guess I really should have read the notes. Wild as crazy as well. I'm gonna have to think about that one. I do want to come back to it? Maybe so, because I can't I can think of an attack from a goose and being spit on by llamas, but I mean that sounds pretty interesting. I kind of want to know about the goose now. Can you please tell me? Yeah, I was in that's a good one. I was in um where was I in? Was it the same? The llama and the goose? Oh, they were two separate times. And I used to do a lot of um we you you could do the FaceTime Live, uh-huh, and I was really getting a lot of traction on FaceTime Live. So I'd go into different properties, especially when they were unique properties. You know, we walk into those older homes or you know, something's different about it. It's not the same. Was that Zillow or no? Just FaceTime. Oh, just FaceTime. No. It was just to get the the, you know, FaceTime would do the live. Oh, okay. Yeah, so it was the FaceTime Live social media. Yeah. So I'm not about Facebook. Oh, okay. Instagram. Okay, gotcha, gotcha. That's the only one I use. I was outside of Saledo and I was walking some property, and there was this beautiful pond, and I was doing live live, and there were these two geese walking up, and I was like, oh, look at the geese, and this is what you can get in Saledo for da-da-da-da-da. And then all of a sudden the goose attacked me while I'm on live, and I grab it by its neck and throw it out by its neck using several obscene words, and I was on live the whole time. Is the video still here? It is it is still rolling around out there somewhere. I'm totally looking that up. And then there's another one, I was in Lampasas, and there were all these, there were swinging the goose. I literally glad grandpa's not getting exhaust and yeah, the llamas. Someone had warned me that llamas spit, and I I was like, whatever, they're not gonna, they're not gonna spit at me. Um they love me, and I'm over there being an idiot trying to talk to the llamas because that's what I do. And next thing I know, I'm on live, and I'm like, look at the llamas, they're so sweet. And they said this thing spits at me, and then he like jerks and no, he chased me. It's on running. Little Facebook Live from the screaming while this dang dumb llama is chasing me. Well, they were free on the land. And I was just free angel. So he spit on you and then chased you. Spit on me and then chasing. So you're just like with your phone. Yeah, so it's running with the phone doing screaming. No, they didn't want that out. Oh my god. Okay, those are pretty I mean that I mean that's a yeah, that's not a typical thing. I have not even uh had a llama at a listing or a property. No let alone. You're in backdrop now. Yeah, that'll change the turkeys. Maybe that'll change. The turkeys. Anthony's been chased by a goat. Yeah, I've been chased by a goat and attacked by a goose too. They're not gonna be. But not showing. That was at a park. Yeah. That was in your free time. Yeah. People haven't really given me much of a hard time. I mean, I run into the you know, the normal, difficult clients every once in a while are crazies, but I don't I guess I just fresh with everybody. So I don't really You get some good, you get some good clients. I do. I've been really very blessed with the clientele that I've had. There's been one or two that I I can think back now that I was glad did not it that they kind of moved on because it it was not it was not a good working condition for either one of us. And most of that, honestly, was during 2020 with all those crazy insane multiple offers and it was all my fault because they couldn't win an offer, you know. It was th those kind of people. Yeah, that those are yeah, the the red flag clients, which we're gonna talk about. We have a whole episode on that. Well, in that one that we worked together on. Remember, you were on your cruise in Alaska, yes, and I um was watching your business, which was so nice because I was a new agent, but she's like, You are wor you work hard. I trust you, you've got the same mindset. Um, watch my business for me. Nothing's probably gonna happen. Of course, something did. Somebody wanted to go under contract. It was that little mid-century modern, which is actually a really cute house in Windsor Park. I don't know if you remember it. It was so long ago. And he he was really pretty difficult, but we got through it, and then you you were ordering for closing gifts uh uh big mats, door mats with their names on it. And I remember you saying I gave him his doormat. He was so rude, he like slammed the door of my face and probably threw it away. Oh and it wasn't like anything that you had done, he was just kind of a difficult. He was very difficult. He was a difficult person. Some people just don't like people. And you were like, he's not going to be on my pop by list. Yeah, he's not going to be on my pop-by list. No. Oh. He got demoted.

Haunted Homes And Unexplained Moments

22:11

I know that you have some good ones because you were showing this this next question. Do you have a good haunting ghost story with tours? And you were showing houses because I was following your journey in Round Top. And weren't you out in Round Top? And you were also out in Taylor showing old houses. You had a client that was looking at all that. We wanted historical within an hour of Austin. We looked for almost two years. That was another blessing of a client. But people would be like, oh my God, you spent two years with a client. It's worth every minute of it because we walked into some amazing homes. Um, yeah, there was a home in Maynard that um I walked into and I was videoing that one that that things were moving around. What is it? And I caught that on video. There were there was a broom that like literally slid sideways across the room. You didn't see that video? Yeah, I got all that on video. That's a good idea. Clearly, I need to get a deep dive on your socials. I think probably the worst. There were two of them that I can think of that were the absolute worst. And one was actually in West Austin, and I was leasing, and it was a it was an apartment on in I forget what street it was on, but it had like the main home in the middle, and then it had apartments coming off the side. And we were walking one of the apartments, and it was a young girl, and I was enthralled with the bathroom because there was a tampon incinerator in the bathroom, and I'd never seen one before. What do you mean? It was on the wall in the bathroom, and you would open it and and you would dump the tampon or pads into it and close it, and it would incinerate it. It was get out of my life. That's it used to be a thing, apparently. I'd never seen one. I had to Google figure out what it was when I left, but there was a young girl. Yeah. There was a young girl with me, and I'd worked with her. I'd been in about we'd been out about six times looking at it for unique rentals. And she came up to me and she said, There's something on my back. What do you think? And I cannot get him off, and I need to get out of here. And she turned around and she walked out of the house, and I never heard from her again. She wouldn't respond to any phone calls, she wouldn't do anything. And I'm standing in this home like, I'm gonna give you like gear, take me out with me. I'm not taking you off. She just walked right out the door. Walked right out the door. She was petrified and she was like literally like crunched over, and she's like, There's something on my back, and I need to leave here. And I was like, There's nothing on your back when you talk about it. She just like there's no spiritual. She turned around, she walked out, and I never heard from that woman again. She was a young girl. Oh my god. Lots of other things, like things moving when I'm in the homes. And I recently I did one in in East Austin that these two women that I just loved, they were so in love with this home and they wanted it so badly. And there was the coolest oven in this home. And we've gone back for a second look with her parents. They weren't there yet, so I'm like, I'm gonna take the the time to do some video. And I'm walking past the kitchen and I'm doing all this stuff, and all of a sudden I hear the oven door and it opens. And I walk back in there and I'm like, oh yeah, that that's not cool. And and I left and I just had this horrible feeling, but it was one of those, like it had the old-fashioned latch. So my husband was like, it just fell open. No, it didn't. Right. No, it didn't. It's one with those, you have to lift it up and turn it for that oven to open. And it just, yeah, scared the crap out of me. The girls did not buy that house, and and then they saw the video like three weeks later, and they were like, Were you gonna tell us about the closing? I was I was gonna tell you in closing. Oh my gosh. That's yeah, definitely a couple little couple little situations, but nothing too crazy. I think actually all of that is pretty crazy. That's way harder than anything that I've I've had. Okay, the somebody on the back. Yeah, the somebody on the back was probably the scariest. And and then the broom sliding around the room. The broom sliding across the room was pretty visible. I just lose it. I just and then, yeah, the oven. I mean, and then I you rem- I remember you telling me one where you had to run out of the house. Yes, and you felt like you had juju on it. That was in Taylor. That was very scary. And the the most worst thing about that was my niece Kelly was with me, and then we were looking at the home for her, and it wasn't it was dark, and we were at the very back of this mazed out house. It was very sectioned off. And it was sentimentalized. The whole home felt very weird and was painted black in the inside. Like you could tell there were things going on in that home that shouldn't have been going on. Right, right. And she heard something and she freaked out and said, Chrissy, I'm sorry, I'm leaving. And she left the home and left me in, and I had to go all the way through the home. She like got in her car and drove off. What is this deal with people leaving you and London? She drove off and left me, and I had to go back through the home and turn off all the lights and then run through the dark house to get the window. And so I did I stood out in the front yard shaking, so you're not coming with me, you're not coming with me. It was it was dirty. Saging yourself. It was horrible. Oh my gosh. That was Taylor. I remember that one. Yeah, that's a that's a common theme of um just you just getting, you know, kind of ghosted in the haunted houses by your own lies. Did you see when I did that? Ghosted by your own lies, literally. That is uh yeah, that is that is something else. Um, those are way better stories than I so you're gonna come back for Halloween. Okay. For our Halloween episode. We have a haunted uh haunted month. Yeah, so you think about all of your really because you've got a lot, and you're gonna be our guest on Halloween for our Halloween. Okay. Here we go again with empty promises. I know, this is not an empty promise. Okay, so I want to get back to another story.

The Wildest Agent Behaviors In Deals

27:56

Okay. What is the wildest transaction you have had with another realtor? So in terms of it could be where you guys got along or where it was a terrible realtor, but I know you've got one of these. Well, I yeah, and I can't even say what she said to me. It was it was it was pretty bad, but she this one the other agent, the it was an investor's home, he hadn't even lived in, so there wasn't any emotional tie to him, but she was very emotionally involved in this. I think she was needing a paycheck. And this was many, many years ago. And she said something to me, and I did egg this on. I'm gonna sh I'm going to admit to my fault here because if not, it's it's not fair. But I she was being very ugly and very emotional and very just snappy. And I finally said to her, My friend, you are the reason why realtors get such a bad rap. And that infuriated her so badly that she turned around and said you in your booty hole. Oh, yeah, that's what I'm saying. That's exactly what she said to me. That's what she turned the camera and F you in your booty hole, is exactly what she said to me. And I was just like enthralled, I was like, uh uh Okay, thank you. Have a good day. Like, I didn't even know what to say to that. Um, so she was probably the most emotional I'd ever dealt with. Um, I'm actually dealing with one right now who I went to. This home's been on the market for a hot minute. It's well overpriced, but I have clients who are very much in love with it and want the home and have been to two or three of the open houses that I visited two of them with and got to meet this other agent whom was extremely intoxicated on both of the open house showings. That sounds like a fun open house. And now we're writing an offer on it, and I'm extremely intoxicated. She was extremely intoxicated. She came, I was waiting, I was outside in the car waiting for my clients, and I was parked in front of the house, and uh after about three or four minutes, she came and scared the bejeebers out of me. She beat on my car door and said, Hi. And I was like, Hey guys, basically. So, Barbara, next time I do your open house, the challenge accepted. Yeah, she she was like, I just want to let you know we're open. And I'm like, I know, it's I we're here. I'm waiting for my clients to show up. And yeah, she I could tell she was gonna, and I was like, please don't run off on this house, please. But we are we are literally in the middle of negotiations. She did not, and I could see she could not answer any of my questions about the home or anything. She just she just continued to keep saying, I can call the seller and get her on the phone. She's happy to talk to you. And I'm like, No, I don't want to talk to the seller right now. Yeah, that's awkward. I just want to know if she put in this rock formation or did somebody else. Your builder's too drunk to answer the question, so we sent off to the seller. So did you submit the offer yet? We have submitted and have gone a couple days back and forth on negotiations. The first day we submitted at like three o'clock in the afternoon, and she's like, Thank you. I'm gonna meet with the seller in 10 minutes, but then she disappeared off the face of the earth at the time. Well, then she had to go drink the hour coming up. Yeah. So we heard from her that night around 11:30. Sorry, something come up. I'll get with the cellar tomorrow. I'm gonna binge drinking stuff. Available now. So she's probably a very sweet woman. I'm a very sweet, sweet woman. Yeah. Well, real estate drove her to drink, you know, and there it is. That can happen. Especially in an open house. Yeah. On a Friday evening. Oh. I should have mentioned that first. In her favor. It was open from four to six on a Friday. That's a terrible opening on, y'all. It's a happy hour. Happy hour. Oh my gosh. Well, I so you haven't gone under contract yet. You're still back and forth. I I actually think that by the time we're done with this podcast, we'll be executed. Yay. So you'll have more stories for the next time you're on the podcast. I'm expecting so. Okay, well, we're getting towards the end, but I wanna I you've told some good stories. I want you to be able to tell your because especially since you have such wonderful clients. Um, what is your kind of your best client story feel good that made you feel like I am so glad I do what I do for all those times where you feel like, why do I do what I do? Right.

The Client Moment That Makes It Worth It

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Literally Monday. Oh I picked up a it was a Zillow Lead. Um, and it actually our sales manager at the brokerage got a hold of this person and he had a conversation with her and reached out to me and said, I think you you'd be a great fit for her. She's looking in Huddo. They were from California, and we worked together for about six months trying to locate them a home. We ended up buying them a brand new home. Um, just the most the sweetest couple I've ever dealt with. And when we closed on Monday, this woman grabbed me and bawled and just cried and cried and cried and just would not let go of me and just kept thanking me and telling me what a blessing it was to work with me and how she had she felt like God literally put me in their in their path because everything just seemed to flow together. And it just to me, that type of of appreciation for what we did and her acknowledging how how they felt so so over overwhelmingly blessed to be able to work with me. That just wow, those minutes, those those moments don't ever, ever, ever get get slow. Yeah, they just they're the best. They're the best. So yeah. That's a pretty good feel-good moment. Yeah, I mean, it was yeah, first-time buyers moving their whole entire family from California to here. And I know a lot of people are, but I don't care. Hey, I'm from California. See. They will probably end up being lifelong friends. They are just the sweetest, sweetest people. I I love that when um it just feels like you're doing something meaningful in the world, you know, and that's it's huge. It's huge. You gotta have your you gotta have your place to make your contribution in this world. Yeah, you have to. And I think I found mine. And I know you found yours, and I know you found yours just from the con conversations we've had, and for as long as I've known you and watched you work, and I've watched you blossom into an amazing realtor, and that makes my heart happy as well, which is the other passion of mine is helping is helping other agents. Yeah, she's uh and maybe, maybe there'll be a new team for you in the future. Because she's very good at mentoring uh agents, you know. I'll be 68, she'll still be mentoring. But you know, as at some point, even with with mentoring, it's it's I don't even think that I consider myself a mentor anymore with most agents like yourself. I I I'm a colleague that it's it's so important for realtors to have other realtors that they can bounce ideas off and because there's something new on every single transaction. We we never stop learning in this industry, and if we do, then we're then we're that's our bad. Then we're the problem. Yeah, absolutely. You got that? You're the problem. I know I know. You said it yourself. Well,

Mentorship Mindset And Where To Find Christina

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thank you so much for coming on. You are having the very first guest. We had to have you be our first guest because you're just so special to me and and my world and my journey, and I just, you know, I love you so much. So you're coming back, and so you know, get your scary stories in order, girl. Because I want to hear them all. Uh yeah. I may I may read the notes next time. Read the notes, geez. If I read this on study, I'm not coming, Barbara. Yeah, you're gonna have to catch me off guard if you want to. Oh, you did awesome. So, Christina, tell us where people can find you, find these fun videos that you have of the goose and the haunted houses and learn more about you as a realtor. Thank you. Well, I am with Spyglass Realty. I am a broker myself, and I've been doing this for almost 20 years. You can always find me. I run the 512 home team. Not really a team right now, just me and my assistant. That's a team. Um, that is a team, yes. And um, you can always find me at www.christina Mugno M-U-G-N-O.com, pronounced Christina Munio.com. Yay! Awesome. Thank you again for coming. Yes, we so appreciate you. It was my pleasure. So you can find us on house nextdoortexas.com and TX. Sorry, that's not right. House nextdoor tx.com, which stands for Texas. And like, follow, comment, share. We're the house next door for real estate needs reality. Until next time.